Return, Refund , Cancellation Policy

Cancellations:

All cancellations will be done after a 10% deduction as transactional fees. Reach out to us contact@thealpineapothecary.com for the same and we will get back to you in 24 working hours.

• For cancellations post dispatch, kindly let us know why you’d like to cancel your order and refuse the order when the delivery attempt is made. Once our delivery partner updates the shipment status as “RTO (Return to origin) initiated”, we will initiate the refund.
• Refunds will reflect in the same account from which payment was made within 5 to 7 business days.

Replacements for Damages:

• While we ensure the highest quality when packing each order, there might be very rare circumstances of damage when shipping.
• In these cases of genuine damages or quality/manufacturing defect, contact contact@thealpineapothecary.com within 48 hours of receiving the order with the photos and videos of the package and its contents including shipping label on the box and invoice slip inside the box. We will either help you with a replacement or initiate a refund against the same.
• Conditions eligible for replacements are:

– Water damage to the packaging
– Tampered or opened seal of the jar/pouch
– Broken jar or torn pouch

Replacements for Order Mismatch/ Missing Items:

• We double check all our orders before packing and shipping them to you.
• However, if you happen to receive your order with the wrong or missing items, contact contact@thealpineapothecary.com within 48 hours of receiving the order with the photos and videos of the package and its contents including shipping label on the box and the invoice slip inside the box. We will either help you with a replacement or initiate a refund against the same.

Returns:

• No return requests will be accepted on items that have been delivered without any damages or defects because of our food safety and sanitary protocol.

CONTACT US:

Contact@thealpineapothecary.com

+919805519099