Terms and Conditions

Shipping

At The Alpine Apothecary, we offer free shipping for all prepaid orders with an order value of Rs.1000 and above.

We only make use of reliable courier companies and/or Speed Post. The Alpine Apothecary is not liable for any delays in delivery by the Courier Company/ Speed Post or on account of any factors that cannot be controlled by The Alpine Apothecary. We shall strive to ensure timely delivery of your order within the estimated time as mentioned in the order confirmation.

In the unlikely event that delivery is not possible for any reasons beyond the control of The Alpine Apothecary, including but not limited to poor courier services in delivery area, inaccessibility of delivery area, force major events as laid out hereinafter, we shall keep you informed of such inability to deliver and cancel your order, followed by complete refund.

 

Cancellations

All cancellations will be done after a 10% deduction as transactional fees. For cancellations post dispatch, kindly refuse the order when the delivery attempt is made. Once our delivery partner updates the shipment status as “RTO (Return to origin) initiated”, we will cancel your order and initiate the refund.

Refunds will reflect in the same account from which payment was made within 5 to 7 business days.

 

Returns Policy

We are proud that all our shipments go through inspection before dispatch. The likelihood of damage is very small. However, in case there is any damage, here’s how you can get a replacement:

The Alpine Apothecary offers a replacement guarantee for all products ordered online only in case of a manufacturing defect or damage due to transportation.

If you are eligible for a replacement, you may notify us within 24 hours of delivery of your order.

Before confirming an exchange, we would require proof of a defect in the product in the form of photos and videos of the package and its contents including shipping label on the box and invoice slip inside the box.

In case the product you have returned is out of stock, we will help you with a refund. Refunds will reflect in the same account from which payment was made within 5 to 7 business days.

 

Currency Transactions

All transactions are processed in Indian Rupees (INR).

 

Processing Orders

Our business hours are 10 am to 6 pm Indian Standard Time (IST), Monday to Friday. If you need to contact us outside our business hours, please email us at Contact@thealpineapothecary.com and we will respond as soon as possible.

Note: Mizugami Marketing Private Limited is licensed to use and operate the site and supply products directly to customers who transact using the site. As a user of the site and its services you are contracting with Mizugami Marketing Private Limited through these terms.